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STAT Pharmaceuticals, Inc.
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Returns & ExchangesHome » Returns & Exchanges
Returns Within 15 Days: If you are not 100% satisfied with your purchase, STAT Pharmaceuticals will replace the item or provide a credit for the full merchandise amount, less any shipping charges.
Returns:
We make every effort to accurately pack and ship your order. Items purchased from STAT Pharmaceuticals, Inc. are eligible for return if a request is made within 15 days of the invoice date. For a full credit, if the merchandise you received is defective or not as you ordered, please call our customer service team at 800-748-5665 and request a Written Authorization for Return.
Requests for returns after 15 days are subject to a 25% restocking fee.
The Merchandise to be Returned Must Meet the Following Criteria:
· Unless defective, product must be unopened in original packaging.
· Product must be in new, re-saleable, and unmarked condition.
· Returns cannot be shipped C.O.D.
Call Customer Service at 800-748-5665 for details on the return of Hazardous/ORM Materials.
All Rx Returns must be requested by customers and approved by Customer Service within 7 days of invoice and the product returned to us within 15 days accompanied by a signed Prescription Drug Return Authorization Form.
All Over-The-Counter and Prescription Medications that don't meet date requirements must be reported within 5 days of receipt.
Special and Custom Orders are not returnable, but any defective parts will be replaced.
All return merchandise will be inspected before any final decisions are made on credits. STAT Pharmaceuticals, Inc. will reimburse proportional shipping charges on items that were shipped in error or defective upon arrival.
All returns that pass the above requirements will entitle the purchaser to a credit issued to the same credit card account that was charged in the original purchase.
To ensure prompt return processing, please include the original packing list, invoice or RA number in with the return.
Refunds will be for merchandise value only.
Please allow three to four weeks for return processing, although turnaround time is normally quicker.
Unauthorized Returns:
Except for STAT error, the following shall be considered non-returnable merchandise and accordingly,no credit will be issued and all such items returned will be destroyed:
· Diagnostic Test Kits
· Refrigerated or frozen items
· Items returned without proper authorization
· Controlled Drugs
· Expired Products
· Items not returnable to the original manufacturer
· Discontinued Products
· Opened or Defaced Products
· Used Instruments
· Oxygen Tanks
· Items not purchased from STAT Pharmaceuticals Thank you for shopping at STATpharmaceuticals.com |
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